This Agreement is entered into by the Coach (“Coach Cathy,” full legal name: Anne-Catherine Benoy, trading as Jourvelle) and the Client (the individual who completes the purchase of a coaching package through the Jourvelle website). By completing the purchase and agreeing to the terms via checkbox at checkout, the Client confirms acceptance of this Agreement.
COACH-CLIENT RELATIONSHIP
A. The Coach acknowledges that the Client is the expert in navigating their own life, based on personal preferences and experiences.
B. The Client is solely responsible for decisions, actions, choices, lifestyle changes, and outcomes throughout the Coaching Program (the Program).
C. The Client acknowledges that the Coach acts as a facilitative partner and that the Coach’s primary role is not that of a content expert or educator or to diagnose, advise, or instruct the Client on what to do.
D. The Client agrees to communicate honestly and dedicate their time and energy to participating fully in the Program.
SERVICES
The parties agree to engage in the Program, which includes the following:
A. The Client has selected a coaching package at the time of purchase, which includes a set number of private coaching sessions. These sessions are to be used over approximately 3–12 months, depending on the package selected, starting from the date of the initial purchase. Sessions will be conducted via virtual meetings unless otherwise agreed in writing by both parties. The session count, frequency, and payment terms are confirmed at checkout. A summary of the Client’s purchase is included in the email confirmation and acts as an addendum to this agreement.
B. One check-in via text or email is included between sessions.
C. Add-ons and resources may be provided at the Coach’s discretion, such as handouts, journaling prompts, or other relevant materials.
SCHEDULING
The time of the coaching meetings and/or location will be determined by the Coach and the Client based on a mutually agreed upon time. Each session will end 45 minutes after it’s scheduled to begin.
The Program begins on the date of purchase and concludes after all sessions included in the selected coaching package have been completed, or when the program duration expires, as outlined in the Coaching Agreement and confirmed at checkout. All sessions must be used within 12 months of the purchase date, unless otherwise agreed in writing. Unused sessions are non-refundable and expire after this period.
SESSION CANCELLATION POLICY
If the Client needs to cancel or reschedule the appointment, the Client must do so 24 hours in advance; otherwise, the Client will forfeit that appointment and will not have an opportunity to reschedule it.
PROGRAM FEES
The Client may choose to pay in full or through an installment plan, as offered at checkout. In the case of installment payments, the Client agrees to complete all scheduled payments in full, regardless of session completion or usage, unless otherwise agreed in writing.
The total program fee, payment amount, and frequency are clearly displayed and confirmed at checkout. These terms are binding upon purchase and reflected in the Client’s receipt.
PROGRAM CANCELLATION POLICY
In the event of the Client’s absence or withdrawal, for any reason whatsoever, the Client will remain responsible for the pro rata share of the Program that has been delivered, plus a cancellation fee of 100€.
The Coach reserves the right to cancel the Program if at any point the Coach feels it’s not advantageous for the Program to continue. If this happens, the Client is responsible for the pro rata share of coaching services received.
DISCLAIMERS
The Client understands that the role of the Health Coach is not to prescribe or assess specific meal plans; provide healthcare, medical, or nutrition therapy services; or diagnose, treat, or cure any disease, condition, or other physical or mental ailment of the human body. Rather, the Coach is a mentor and guide who’s been trained in health coaching and behavioral change to help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle changes.
The Client understands that the Coach is not acting in the capacity of a doctor, dietitian, nutritionist, psychologist, psychotherapist, or other licensed or registered professional, and that the Program is not intended to replace services performed by these professionals.
The Client acknowledges that, if under the care of healthcare professionals, the Client should discuss any dietary changes or potential dietary supplement use with those professionals. If the Client currently uses prescription medications, the Client should not discontinue any prescription medications without first consulting the Client’s prescribing healthcare provider.
The Client has chosen to work with the Coach and understands that coaching services, including any information or resources received, are not medical advice nor meant to replace services delivered by licensed health professionals.
PERSONAL RESPONSIBILITY AND RELEASE OF HEALTHCARE-RELATED CLAIMS
The Client acknowledges that the Client takes full responsibility for the Client’s life and well-being, as well as the lives and well-being of the Client’s family and children (where applicable), and all decisions made during and after the Program.
The Client expressly assumes the risks of the Program, including the risks inherent in making dietary and/or lifestyle changes. The Client releases the Coach from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, which the Client ever had, now has, or will have in the future against the Coach, arising from the Client’s past or future participation in, or otherwise with respect to, the Program, unless arising from the gross negligence of the Coach.
CONFIDENTIALITY
The Coach will keep the Client’s information private and will not share the Client’s information with any third party without the Client’s written consent unless required by law. The Coach will not disclose the Client’s name as a reference or for use in any marketing materials without the Client’s written consent.
Limitation of Liability
The Client understands and agrees that the Coach is not liable for any outcomes beyond the scope of this Agreement.
The Coach makes no guarantees about specific outcomes or results. Coaching is a collaborative process, and the Client is responsible for their own decisions, actions, and implementation of strategies discussed.
To the fullest extent permitted by law, the Coach shall not be liable for any indirect, incidental, or consequential damages arising from participation in the Program. The Client agrees that the Coach’s total liability, if any, shall not exceed the total amount paid for the coaching services.
Governing Law and Dispute Resolution
In the event of any disagreement or dispute arising out of this Agreement, both parties agree to first attempt to resolve the matter amicably through informal discussion.
If a resolution cannot be reached within 30 days, both parties agree to pursue resolution through mediation before initiating legal proceedings. Mediation shall be conducted by a neutral third party mutually agreed upon by both parties.
Should mediation fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of Luxembourg, under Luxembourg law.
This Agreement shall be governed by and construed in accordance with the laws of Luxembourg.
By completing the purchase and checking the box to accept this Coaching Agreement at checkout, the Client confirms that they have read, understood, and agreed to the terms of this Agreement. The Client acknowledges that they had the opportunity to contact the Coach with any questions prior to purchase.
